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2017:  A new year’s outlook

Hello Clients!

Well, here we go again; another year.  It is customarily the time to make resolutions that, initially we have the best intentions to keep, but as the year goes on, those resolutions begin to fade and standards are inevitably dropped.  This does not happen at The Hybrid Group.  We are laser focused on maintaining and improving our standards daily.  In fact, we look at the new year not as a time to try something different, but rather as a time to continue our seamless model of efficiency and customer-focused vision.  It’s a time of year to simply say “our model works, what can we do to improve and fine tune it?”

First let me begin by thanking all of our customers for your continued support over the past years, which has been monumental for our company.  As you know, we do not grow or succeed without you, so your continued trust in our services propels us past the competition time and time again.  So again I say thank you—you are the backbone of Hybrid.  Soon, this will become evident once again as A.M. Best names Hybrid Group as an Expert Service Provider for its 17th year in a row.  That’s right I said 17!  Making their list once is great, in fact it sets your standard; twice or three times is stellar, but 17 times is colossal.  This alone should help you validate why Hybrid is your vendor of choice.

In 2016 we achieved more success and financial growth and continue to move forward towards our goal of being the absolute best in the industry.  Our business model is not complex: we derive our revenue from estimate review services, but it is our employees and standards that set us apart.

As mentioned, none of success could have happened without our employee’s commitment and hard work. On behalf of the management team at Hybrid Group, I would like to extend my sincere gratitude to everyone who has dedicated their work to excellence, and has helped Hybrid Group remain the best claims services partner to our clients.  We thrive because of your incredible hard work, creativity, and dedication.  I am proud beyond words to stand alongside you day in and day out as we put our collaboration to life; offering services that change our industry for the better. I consider myself the luckiest person in the world for this opportunity. I am personally grateful to each one of you for your tremendous efforts, and I wish everyone a rewarding, joyous new year. I look forward to working with you in 2017.

We offer a unique attribute.  An attribute that is specific, measurable and most of all provides a distinct benefit. Hybrid Claims Group is the premier provider of file auditing, appraisal and subrogation services in the nation. We partner with more than 100 companies across the U.S. to provide state-of-the-art solutions designed to streamline the entire claims process and dramatically improve your financial results.  Hybrid Claims Group provides all of the necessary elements for easy submission, accurate reporting, rapid delivery and seamless integration for our clients making the process and transition effortless.  This level of quality means that Hybrid Claims Group delivers an unparalleled level of service to help clients meet their business goals, each and every time.  The processes and procedures we have put into place for support, service guarantees and auditing accountability are sufficiently transparent and help to reassure our customers that we are putting maximum emphasis on our commitment to them.  Basically, the attributes that take companies from good to GREAT! 

How will we stay on top in 2017?  Well, we are NEVER defined by the medium, but rather ALWAYS go beyond it. We are true to our core beliefs and we understand to be successful we need a seamless process, shared understanding of goals and partnership approach; all great characteristics of leaders.

To our strict clients, who require nothing but the best from us; thank you for your business in 2016. You have humbled us with your unwavering positivity, and we will not rest until we have returned your honors a hundred fold.  It has been a pleasure helping you reach your goals. We are grateful for stellar clients like you, who make our work satisfying and enjoyable.  We look forward to working with you for many years to come and assist with contributing to your success.  For those of you who are not our clients yet—well, we can’t wait to thrill you this year.

Here’s wishing you all a prosperous and happy New Year from all of us at Hybrid Group. 


Michael Bivona, CEO
Hybrid Group

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